Credibly Yours ("we", "our", or "us") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
By using our website and services, you agree to the terms of this Policy.
1. Scope
This Privacy Policy applies to all individuals who interact with Credibly Yours, including users who upload original content, authorize enforcement actions, or communicate with us regarding potential infringement claims.
2. What Personal Information We Collect
We collect personal information only as necessary to provide our services. This may include:
- Identification details: Your name, email address, and phone number.
- Content-related data: URLs or uploads of your original visual content, authorship declarations, and related case information.
- Case documentation: Signed agreements, communication logs, and evidence of infringement.
- Usage data: Device type, browser type, IP address, session activity, referral URLs, and cookie data.
We do not collect financial or payment information from you, as Credibly Yours operates on a no-upfront-cost model.
3. How We Use Your Information
We use your information for the following purposes:
- To verify authorship and manage content enforcement;
- To provide updates and transparency throughout the enforcement process;
- To generate and file legal documentation (e.g. cease-and-desist letters, formal claims);
- To improve our platform’s security and performance;
- To comply with legal obligations under Canadian law.
4. Consent
We collect and use your personal information only with your knowledge and informed consent. You may withdraw your consent at any time, subject to legal or contractual limitations. In some cases, withdrawing consent may limit our ability to continue representing your case.
5. Disclosure of Personal Information
We may share your personal information under the following limited circumstances:
- With legal representatives: to act on your behalf in enforcement actions;
- With third parties: if required to process or document an infringement (e.g. online platforms, marketplaces);
- With service providers: such as hosting, analytics, and infrastructure partners — all bound by strict confidentiality and security obligations;
- When required by law: including subpoenas, court orders, or government regulations.
We do not sell, rent, or trade your personal data to any third party.
6. Data Storage and Location
Your personal data is securely stored on encrypted servers located in Canada or jurisdictions with privacy protections deemed adequate under Canadian law. In cases where data is stored or processed outside Canada, we ensure contractual protections are in place to safeguard it in compliance with PIPEDA.
7. Retention Period
We retain personal information only as long as necessary to fulfill its purpose:
- Active cases: until your enforcement claim is resolved;
- Closed cases: typically up to 6 years for legal recordkeeping and dispute resolution;
- You may request earlier deletion unless restricted by legal obligations.
8. Safeguards
To protect your personal information, we implement administrative, technical, and physical security measures, including:
- End-to-end encryption of files and communication;
- Secure access control to legal and internal systems;
- Regular vulnerability monitoring and incident response protocols.
Despite our best efforts, no system is completely immune to risks. We encourage users to maintain secure passwords and avoid sharing account credentials.
9. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of inaccurate or outdated information;
- Withdraw consent for certain uses of your data;
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.
To make a privacy request, contact us using the details below.
10. Cookies and Tracking
We use cookies and other tracking technologies to improve user experience, analyze usage trends, and enhance security. You can disable cookies in your browser settings, though this may impact some functionality of the platform.
11. Children’s Privacy
Credibly Yours is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
12. Changes to This Policy
We may revise this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date and provide notice via the website if the changes are material.
13. Contact Us
If you have any questions about this Privacy Policy, or wish to request access or correction to your personal information, contact:
Email: info@crediblyyours.ca
Website: www.crediblyyours.com